review this massage recliner in 5 separate categories including the following: warranty coverage and customer service, comfort and ergonomics, ease of use, key features and massage therapy. Each category can earn up to 20 points for a total possible rating of 100 points. The HT 7120 is a mid range massage chair in the $2,000 to $3,000 range.
Warranty Coverage and Customer Service: We start with warranty, since this is the consumer’s long term protection against the occurrence of defects in workmanship. The warranty coverage for the HT-7120 is 3 years on the structure, 1 year on parts and 90 days labor. Labor is provided for 90 days and Human Touch will cover the shipping to and from the customer during this period. There is in home technician service available, but at the customer’s expense. This is a very light warranty by industry standards. Customer service is provided by Human Touch and they are competent at diagnosing problems. We rate the warranty coverage for this recliner a 12.
Comfort and Ergonomics: This is a well designed massage chair. The massage recliner is very comfortable to sit in when not being used for a massage. The head support pillow is detachable and adjustable for different users. The armrests are sufficiently padded. Human Touch has a unique controller for the chair. It has functions on two sides which is simple and easy to use. The leg ottoman cannot be extended which is a drawback, but you can adjust the massage well width. This is a unique feature for this recliner line. The HT 7120 rates an 18 for ergonomics.
Ease of Use: With so many new features being added at a furious rate to massage chairs, we are always concerned with the average user being to navigate the controls and other functions. Human Touch has a very nice remote control with this chair. It is slim and fits easily in the palm. The controls are well laid out and it is simple to navigate the functions. We are impressed with the controller and it does not come with a remote stand, but tucks away in a special pocket. The only manual control is for the rotating the leg ottoman. Most users need to lean quite a bit forward to reach the control and then you need to use your feet to rotate it. The HT-7120 earns a 19 in ease of use.
Key Features: The HT 7120 has some unique and innovative features. The calf massage width adjustment and the compression massage technique are the two key features we will point out. The leg ottoman comes with a width adjustment to better fit the feet or the calves. There are 6 different width settings to tailor to your specific needs. The compression massage emulates a sports type massage with deep tissue pressure. Two types of techniques are used which are alternating strokes and a rocking motion. The stroking spreads and applies pressure to deep muscle tissue. The rocking motion helps to loosen the spinal joints. This can help with overall posture and improve mobility. We give this massage recliner an 18 in key features.
Massage Therapy: The HT-7120 comes equipped with 3 pre-set programs, 5 manual massage programs and 3 level height controls for your back. The 3 pre-set programs are sore muscle relief, energy rejuvenate and auto-demo. The 5 manual programs are rolling, kneading, compression, percussion and vibration. There are heating elements built into the lower back or lumbar area to soothe lower back pain. There is a full body stretch mode which decompresses your spine. The feet and calves are massaged with the rotating leg ottoman. This is a therapeutic massage chair with effective massage therapy. We give the HT 7120 a 19 in massage therapy.
Overall, we rate the HT-7120 an 86/100. This is a sleek and contemporary design for a massage chair. We are concerned with the really short warranty compared to others in the industry. These chairs are well built and designed, but warranty is your long term protection and this warranty is one of the shortest. The massage therapy is very effective and the controls are simple and easy to use. This is certainly a massage chair recliner that deserves your attention if you are looking for a solid mid range model.