A Guide to Outsourcing Server Management Services In many instances, companies are so fixated with developing their core businesses that they end up neglecting server management until something breaks down. This include big companies that are not aware of the latest direction server management is heading, or do not have the competence nor the industry expertise to keep pace with the developments in server technologies. For all that, it is inarguable that servers continue to be the most important cog of any businesses’ IT support. Their security, dependability, quickness and availability 24/7 cannot be compromised. They should be connected and primed to support the goals of the company and its further growth. The servers should be routinely monitored, managed and maintained. It is very vital, therefore, to choose a server management service that suits your needs. In as much as providers do not extend a uniform line of services, you may want to keep in mind the following considerations before signing up a server management service.
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Come up with a realistic budget.
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A sensible budget is important but it should not dictate the kind of server management you’ll settle for. By setting your budget in stone, you are letting the server management firm decide what they will do for you for such amount. You might miss out on some important services for your company if you are inflexible with your budget. Double check your references. Do not depend solely on online reviews and forums in judging the reliability of a company. There are unscrupulous hosting and server management businesses that pay posters and other unreliable sources of information to give favorable reviews in forums. Conduct your own due diligence. Show up at the company’s headquarters and quiz them on their track record. Do not stop searching for what you need to know in order to be confident that you are getting a dependable provider. Familiarize yourself with the support processes. A major reason why some business ties turn sour is because the lines of communication were not clear. Make certain of your provider’s policies when it comes to getting in touch with them should problems arise. Clear it also with your provider on how they can get in touch with you. Overlooking such a simple agreement can lead to a lot of misunderstandings in the future. Be conscious of the service agreements. It is a mistake to assume that a certain service is included. You need to have your own copy of the drafted service level agreement (SLA) so that both you and your provider are clear on the services to be rendered. Examine the cancellation terms. Take note of the policy on cancellation in terms of financial and support accountabilities. You do not want to be locked in a situation where the server management service is not performing its job and sabotaging your business’s bottom lines.…