Category : gift

Five Steps to Service Recovery – Complaint Recovery Process For Credit Unions

When member service goes wrong, think “damage control”. A good recovery process can turn angry, frustrated members into loyal ones. It can create more goodwill than if things had gone smoothly in the first place.

On the other hand, the failure to resolve the problem results in the member spreading their dissatisfaction to many other people. Think about the last time you had a complaint that was not resolved. How many relatives, friends and co-workers did you tell? Studies have shown that for every 100 dissatisfied members, 4 will formally complain, 91 will tell 8-10 others, and 5 will tell 20 others. That turns into over 800 people receiving a negative view of the credit union!

Five Steps to Service Recovery

1. Apologize. Start by telling the member, personally and sincerely, “I’m sorry.” Members don’t care whose fault the problem was – they want someone to champion their cause. So sincerely apologize on behalf of the credit union and take responsibility for the error.

2. Listen and empathize. You need to listen, and you need to care. These are the tools for service recovery. Avoid using phrases such as, “I understand” and “I know how you feel.”. There is no way you can understand how someone else feels. Instead try, “I can only imagine how you feel.”, “That’s got to be so frustrating.”, or “What an unfortunate situation.”. Listening and empathizing helps members unwind and feel like they are being understood.

3. Fix the problem. Once made aware of the situation, the employee must do whatever is necessary to resolve the problem, as quickly as possible. One of the most effective ways to move forward is to ask the member what he or she would like to have happen. To solve problems, employees must be empowered. They must be able to bend and break the rules in order to satisfy the member. However, most of the time, all the member wants is what they originally asked for.

4. Offer atonement. A recovery process will be valued by members if it includes, even symbolically, some form of atonement. “I’d like to make it up to you.” The bigger the service problem, and the more valued the member, the bigger the atonement will have to be to restore the member to a state of satisfaction. Providing a refund, gift card or other compensation, depending on the severity of the problem, remains a powerful method for service recovery.

No credit union can afford to lose members, if only because it costs much more to replace a member than it does to retain one – five times more, most experts agree. A credit union’s effort to ensure that its members are satisfied over the long term is rewarded by an increase in revenue through repeat business, referral sales, decreased member maintenance costs, and reduced exposure to price competition.

5. Follow-up. A few days after you feel the problem has been fixed, follow up. Call the member and ask, “Have we fixed everything for you?” …

The Many Advantages of Shopping Online

Let’s be realistic, the Internet has changed the way we shop. Because of the multiple advantages and perks, more and more people now favor buying merchandise online above and beyond the old school conventional method of going into stores.

With online shopping

  • The stores are always open.
  • There is no dress code guidelines.
  • Save on gas.
  • There are no parking hassles.
  • No aggressive (sometimes apathetic) salespeople.
  • No annoying crowds.
  • No line to wait in when it is time to check out.
  • Many more choices for buying refurbished products.
  • Online sales representatives often receive more product training than those at the local stores.
  • Online representatives often have greater flexibility when asked to make decisions such as meeting a competitors’ price, applying coupons or expediting shipping at no additional charge.
  • Communication with online shoppers is more often programmed with automatic responses to inquiries and any required follow-up, very often is with more professional and corporately trained employees in contrast to those often found working at the brick-and-mortar locations.
  • Operational factors such as lease payments, utilities, payroll, store furnishings, shelving, fixtures, inventory shrinkage losses and other things all contribute to the bottom line profit margin less the overhead costs of doing business in a shopping center.
  • Online shopping is a great resource for finding products at a great savings that are from past seasons or that are being liquidated.
  • On reputable sites to lessen any consumer confusion and comply with FTC regulations, customer service and other policies are clearly stated in writing. Additionally, well-trained ‘live’ sales personnel are made available to answer questions without the need to wait in long lines or search the aisles for a store associate.
  • Numerous price-comparison sites enable consumers to shop smarter, through use of services or applications that compare prices of a product at several stores.
  • Many online stores waive sales tax or shipping costs to enhance the likelihood of shoppers making an online purchase. Also, a lot of sites offer a toll-free number for customers to call who do not want to post their personal information or credit card numbers online.
  • Online stores maintain the same promotional calendar as the brick-and-mortar stores by offering great seasonal sales and discounts. Additionally, the after Christmas sales equal and often exceed that of local department stores.
  • Late winter sales almost always offer huge price cuts for the annual “white sales” events.
  • Early spring is the timeframe when online outlets often offer as much as 75 percent off winter merchandise inventories. Also, throughout the year (just like the local stores) big sales events are held during holiday weekends such as the Fourth of July, Labor Day, and Memorial Day.
  • With greater comfort, ease and accessibility more and more people are turning to the Internet to do their shopping. As a result of this tremendous online growth the smarter retailers are responding with enticing customer loyalty programs, improved user-friendly sites, more direct promotional events and just some good old-fashioned top rated customer service.
  • Retailers do not always offer the same deals

How to Increase ROI With Promotional Items

In the current climate, it is becoming increasingly difficult for businesses and large corporations to get ahead of the competition. With tight budgets and the pressure to develop new and fresh marketing ideas to promote the company, it can be difficult and confusing on where to start.

Enter the corporate gift. Not only are they proven to last and remain in the clients mind long after the original meeting, they are also fantastic value for money. Think about it. What other form of advertising remains with the client after you leave? What other marketing material will your client keep, all year round, and not through away?

Of course, the other benefit with using corporate gifts is this – you never know where they’ll end up. Just because you deliver a bunch of mouse mats to a client doesn’t mean they stay there, the client may pass them around the office and share them with friends. Thats the beauty of using branded gifts, not only are they branded with your logo and spreading your message and slogan, they are also practical and being used by your clients and friends day in, day out.

As with many promo items, the old ideas are still being used today – mugs, pens and notebooks have stood the test of time, and are still the most popular, despite the advent of new technology dominating the market.

And that’s no surprise, at the end of the day, whats more practical than a mug you can drink from, and a pen you can make notes with? Any business looking to increase ROI should strongly consider these client gifts – its that simple!

So, what’s next?…

10 Signs That He Likes You

You met this great guy and you’ve been dating each other for some time. Not in an exclusive relationship, but you have been spending time together. Phone calls that lasted for more than an hour, flirty smiles are exchanged.

You feel good about him.

Now is the million dollar question that you want to find out.

Does he like you? Is he into you, or not?

How to know the answer? What are the tell-tale signs that he is into you?

Well, besides using your woman’s intuition which is not something I can describe here nor teach, I’ll do my best to “simplify” this complicated thing call “love”.

10 Signs That He Likes You

1. Watching the same movie twice

He’s seen the movie. Although he wasn’t very impressed with it, but because you haven’t catch it he suddenly changed his tune and said he really would like to watch it a second time.

And so by the way, if you haven’t seen it too, why not let’s go catch it together, he asked.

You know his intention is then not on the movie, but the company really.

So girls, do not expose his true intentions. It’s enough to know the underlying truth, be appreciative ok?

2. His car is playing songs that just sound too, familiar?

Because those are your favorites! You have merely casually mentioned to him once, and the next time he drives you, you’re in for a musical feast.

Is he always so attentive to everyone’s needs and preferences? Well, you observe how he interacts with others and you tell me.

3. He asks that question!

Well, he will try to be as casual and nonchalant about it as possible. But no matter how cool he acts, deep down inside he is burning and dying to know the answer to this question:

“So, are you single?”

If your answer is yes, then this will be the next one:

“No way. How can someone like you be single? You mean, you don’t have a boyfriend?”

Now watch his body language closely. If you notice he is feeling tensed up by now, and totally relieved when your answer is “No” then you get the message.

4. He asks for a follow-up date even before the date is over

Now if he isn’t interested in you, why would a man be so anxious to “book” your time for another date with him even when the date is only half-way through?

Unless you look like Jessica Alba, or you can give him a million-dollar job like Donald Trump. If you aren’t either one of the two or belong to either one of the category, then this can be a clue to his heart…

5. Your name is not foreign to his friends

If you do get a chance to meet up with his friends, which you know you can create such opportunities, you’ll get some nice juicy bits from them.

But this may not be very fool-proof, neither are all …

Online Shopping – Advantages and Disadvantages

The advent of technology brought many benefits along with it, but the dark aspects are also not hidden. Activities that used to take a great deal of time are now cut down to a few clicks you perform online though the internet. When it comes to shopping, the online mode of it has brought about ease and comfort to a great extent. Shopping online looks like the easiest thing you can do when you are in a rush to get things. There you shopped and here you receive your items shipped to you in less then 24 hours time.

If you are thinking this is all what online shopping has brought about, then you certainly have ignored the other part of the story. Here are some advantages and disadvantages of online shopping.

Advantages of online shopping:

Online shopping is accessible round the clock. You can buy whatever you want even at 3 a.m. in the morning. You can choose from a wider variety of things available for you to shop which may not be available in the local brick and mortar stores. You also have the benefit to do all from the comfort of your own home. When you buy from online store you have the comfort to take your time while checking for the things of your choice, this will lead you to a simple and quick way to perform price comparison unlike the dissatisfied and hurried shopping you do in the local stores.

In addition, unlike local stores, you can avail discount coupons and get a thing at a lower rate when shopping online. Besides, when shopping online you can also avoid long lines to wait in and the unnecessary contact with cranky people. If you feel uncomfortable dragging your kids for shopping, online shopping is the best way to counter that. Most of us are sometimes concerned with private shopping; online shopping offers you a great platform to do so with comfort. Also, when you are buying gifts, online mode is the perfect way to send your distant friends or relatives the gift you wanted to send.

When it comes to payment, you can use anyone’s credit card when shopping online. A lot of us are concerned about the identity theft when hear about online shopping. Identity theft cases take place in reality in brick and mortar store itself and not online. Websites are secure these days with powerful encryption procedures that keep your identity safe and secure. Although there are a few where your information may not be secure, you can take a peaceful breathe when dealing with the vast majority of online shopping website. Consider websites that offer free shipping and this is definitely the way to go. As the price of gas is increasing, shipping and handling might be cheaper anyway.

Disadvantages of online shopping:

Although online shopping is 24/7 available, you cannot feel or touch items rather can just see what is present on a webpage whereas in brick and mortar stores you …

Get a Wedding Package Deal to Save Money So You Can Afford Your Dream Wedding

Spring is just around the corner and it has come to the time of year that many couples are planning for their wedding day. Even though we are in the grips of a recession many happy couples are still looking to have all the things that will make their big day special. There is still a huge demand for different wedding services and the wedding industry is responding by offering package deals. This is a result of competition in the market but you can now get great deals on a castle wedding, reception, catering and accommodation making it possible to stretch your wedding budget that much further.

Wedding favours and gifts are an important part of any wedding and by making savings on a castle wedding package you can afford to splash out. It is tradition for the bride and groom to give gifts to the bridesmaids, ushers and the best man to say thank you for their participation. Best man gifts usually take the form of engraved gifts. An engraved gift is perfect as it allows a personal touch to be given to the best man gifts. Great best man gifts that can be engraved are cufflinks, watches and pewter tankards.

Bridesmaid gifts are typically also engraved gifts but they are more feminine and suitable for the ladies. Bridesmaid gifts are likely to be gifts such as ladies cufflinks, flowers or perhaps some other jewellery or a jewellery box. These sorts of special engraved gifts will be treasured for the rest of their lives as a token of thanks for their help on your big day. …

Great Romance – 2 Secrets to Making Your Woman Feel Special

Women want to feel special. It's one of their core desires. They want to be treated like a princess, like a queen. They want to be romanced. Because this is how many women feel loved . And if your woman feels loved, then chances are you'll have a great marriage.

Unfortunately, many married men really struggle in the romance department. Being romantic does not come naturally to most of us. And this can be a problem. Your wife can feel resentful at times because of your lack of romance and attention. And as a result, our marriages suffer – or at least they're not as good as they can be.

The following two secrets will help you become a man who is romantic, and desires to make your wife feel special. Put these two secrets into practice, and see how delighted your wife becomes (and how much your marriage improves).

Secret # 1: Now that you're married

When you first fall in love with your now spouse, romance is usually pretty easy. We just feel so head over heals about our woman, that we can not but help buy her flowers, shower her with gifts, and complement her. But after you've been married for some time, it's easy to forget about romance: after all, we've "won" our woman's heart, have not we? This is where the first tip comes in : Court your wife every day. Remember how you felt about her, how you saw her, when you were first going out with her? That is how you should see her now. In a sense, you had to prove to her that you loved her. Well, do exactly the same now.

Secret # 2: The key ingredient to romance

The key ingredient to romance is this: "An unexpected gift, at an unexpected time". Most women are not too impressed if they have to tell their husbands to be romantic. Most women like to be surprised: surprised with a gift that they did not expect, at a time when they did not expect it. Sure, you still need to be romantic on your anniversary, their birthday, valentines day (do not forget!). But if you truly want to make your wife feel special and loved, then do the unexpected. It does not have to be an overseas holiday for two: small is good, too. It could be a CD that she likes. Perhaps a dinner with the kids babysat (that you've organised without her knowing). Some flowers. Whatever it is, big or small ( and small is good too), make sure that it's unexpected.

In conclusion

Becoming a more romantic husband will help your wife to feel special. And by feeling special, they feel loved. This will really improve your relationship with your spouse, and give you both a much more satisfying and happy marriage. …

How to Get a Marriott Hotel Discount Coupon

You can save a lot of money staying at Marriott with a Bonus Bucks Coupon, Discount Gift Cards, and bonus points. Marriott gives their customers bonus bucks and bonus points as a reward for their stay and an incentive for you to come back.

For a list of hotel locations offering bonus rewards for your stay you can go to their official website.

Just by registering you will earn 10,000 bonus rewards points after 3 paid nights. You only need 7,500 points for a free nights stay. They are also offering 25,000 bonus points just by referring 5 people to their rewards program. You'll earn 1,000 Marriott Rewards bonus points for each stay your referrals make, beginning with their first paid stay, up to 5 stays per referral.

There are also other companies selling Marriott bonus bucks. These coupons give you $ 100.00 off of a two consecutive night stay. You will need one bonus buck per two night stay. If you were planning an 8 day vacation you could use 4 bonus bucks and cut the cost of your bill in half. They can be used on any public rate that is listed on their website. Seniors also receive a 15% discount.

Bonus bucks can be used at:

  • Marriott Hotels & Resort
  • JW Marriott Hotels & Resorts
  • Renaissance Hotels & Resorts
  • Courtyard
  • Residence Inn
  • SpringHill Suites
  • Towneplace Suites
  • Fairfield Inn locations worldwide.
  • Bonus Bucks will be given to you after you check out.

Marriott also offers Summer Sleepover at:

  • Courtyard
  • Residence Inn
  • SpringHill Suites

Pay with your Visa Card to get a $ 50 Bonus Bucks coupon. Check their official website for the promotional code to enter over the internet or you can call and request summer sleepover over the phone.

Marriott Hotels also give their employees gift cards and they can be purchased below face value.

Marriott has a Gold Member Status which is available for frequent customers. Gold members receive extra bonuses and some customers are selling their Gold Member Elite status.

You can have instant Silver Elite Status in its Rewards program if you successfully apply for a Marriott Rewards Visa Signature Card. Along with the card comes a free nights stay and 15,000 bonus points.

If you combine bonus bucks with discount Marriott gift cards or an Elite Gold membership you can enjoy more extras on your vacation and significantly reduce your cost.

You can also buy Marriott discount coupons for playing golf, free weekend nights, or free meals.

By researching a little ahead of time for coupons and discounts for your vacation it will make your stay even more enjoyable. …

Buy Unique Gifts Online: Gift Baskets

When you want to buy unique gifts online, gift baskets may be one of the best choices to purchase. These gift baskets can be filled with all sorts of great ideas, simple to complex, that you know that they will love. You can find gift baskets for her, gift baskets for him, and gift baskets for children too. Just about anyone that you need to buy for can have a gift basket purchased for them. But, before you just select any gift basket out there, consider the most unique gift, personalized or otherwise special for the person you are buying for. The good news is that buying unique gifts online, like gift baskets, is easy to do and a lot of fun too!

Gift Baskets For Her

To help you to buy unique gifts online, gift baskets should be one of the first things that you think about. Unique gifts for your daughter can be things that are filled with things teens love such as a great CD, a new teen magazine, a few things for her locker and maybe fill the gift basket for her with some cool clothing just remember not to try to pick it out yourself! You can also do this for unique gifts for your girlfriend too.

Inexpensive But Unique Gifts

There are a number of great ideas for gift baskets that are inexpensive but unique gifts nonetheless. For example, fill your gift basket for him with unique gifts under twenty dollars. A great magazine, a movie from when he was a college kid or even just a few tokens for the local arcade would make for a great gift basket for him. You can buy unique gifts online like gift baskets filled with small things that he likes but doesn’t get enough of. Even give a gift basket of gourmet foods that comes directly from your kitchen! He will love all of these inexpensive but unique gifts.

Unique Gift For That Occasion

For a special occasion, unique gift ideas can include romantic items like red roses (go for silk flowers to lower the cost). For a special occasion such as a birthday, gift baskets can be filled with cookies, cakes and even a few candles to blow out. You can give a unique gift for that occasion that you missed, such as an anniversary, by filling a gift basket for her with photos from your first year together, a nice, homemade dinner for two and even a warm blanket to cuddle on when you visit the beach for your dinner for two.

Buy unique gifts online. Gift baskets are the perfect way to make that special person feel even more unique and loved. Whether you go for a pre-made gift basket or a homemade gift basket, make sure it is filled with unique gifts that they will love.…

Sexy Coupons – A Unique and Sexy Valentine's Day Gift

At this time of the year, we are all in search of great Valentine's Day Gifts. In my hunt, I found an inexpensive gift that he or she is guaranteed to love: Sexy Coupons for Valentine's Day.

Traditionally, we would never consider any type of coupon as a gift. Perhaps a gift certificate of some sort, but a coupon? At first thought, they may just be the cheapest gift that anyone could give.

However, these are different.

At less than $ 10, sexy coupons for Valentine's Day may just be the best gift that you could give a man for Valentine's Day. And in all likelihood, he would consider it the best gift that he could receive for Valentine's Day.

So, what are these coupons?

Sexy coupons are like a promissory note from a woman to a man. In the coupon book, the man will find a variety of favors that the woman will do for him upon presentation of the coupon. With In Sexy Coupons for Valentine's Day , the author Describes sexy coupons like a "get out of jail <br> free card" in monopoly. You present your coupon and your request is honored.

What more could a man want?

But we live in modern times now and women have their desires. Thus, we also have Sexy Coupons for Her. This is the same concept, but in reverse. She presents her man with the coupons he has given her and is then granted that request.

Sexy Coupons make great gifts for couples: They are fun, inexpensive, and keep the romance alive in a playful way.

And certainly, armed with a whole book, these are the gift that keeps on giving! …

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